Osaka • Kyoto • Tokyo

Cancellations & substitutions

Official KI Terms & Conditions: kiconcerts.com/terms-conditions

• Cancellations must be submitted in writing to KI (email subject: “Urgent – Travel Cancellation”). Email: KIParticipants@KIConcerts.com.
• 120+ days before departure: If your cancellation is submitted at least 120 days prior to departure and your account is current, KI’s Terms allow a refund of 75% of the tour package price minus non-refundable fees.
• Less than 120 days before departure: KI’s Terms state the tour package is non-refundable (KI retains 100% of the tour package price).
• If payments are behind: If your account is behind on payments at the time you cancel, KI may calculate the refund based on the amount that should have been paid to date, not just the amount you have actually paid. That can reduce the refund significantly.
• Substitutions (allowed before 120 days): If you can find someone to take your place, KI allows traveler substitutions more than 120 days prior to departure, which may help you avoid losing money.
• Substitutions (not allowed within 120 days): KI does not allow substitutions within 120 days of departure. Airline or vendor rules may still limit what can be changed.

Flight considerations

• If you’re unsure now, choose Land Only. You can switch to “Flights Included” later (see deadline below).
• Flight option changes and deviation requests are due by 150 days before departure. This is the cutoff for (a) switching between Land Only vs Flights Included and (b) submitting any flight deviation request form.
• What counts as a deviation: You’re on the group flight reservation (KI arranges flights), but you want a change to the itinerary—e.g., return a few days later from Tokyo, upgrade cabin (if available), etc.
• No one-way tickets through KI. You’re either on the group reservation (with optional deviation) or you arrange your own flights for yourself/family.
• Costs/fees vary by request. KI will review your deviation request and propose options; any added cost depends on the flights and availability.